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Introduction

At Dihakitchen, we want to be sure you have a spectacular experience with us. This means that we take our responsibility of protecting your privacy seriously. We truly value the trust that you place in us while sharing your personal information, and we insist upon the highest standards of customer information privacy protection.

We have created this privacy policy to help you understand how Dihakitchen uses and protects any information that you share with us as you use this website. This privacy and cookies policy (“Privacy Policy”) is intended to outline how any personal data is collected from you via https://dihakitchen.com/ (the “Website”) or in one of our stores, will be protected, used, stored and processed by us to communicate with you and deliver you excellence service while being compliant with applicable data protection laws. You can be assured that your personal information will only be used in accordance with this privacy statement.

This Privacy Policy does not apply to websites that you may be able to access via links on the Website and/or activities offered by third parties. Please ensure you review any relevant policies on any third-party websites before proceeding. Dihakitchen is not responsible for the collection or use of your personal information from these third-party websites.

BY USING THE WEBSITE, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT PROCEED FURTHER TO USE THIS WEBSITE.

We will notify you of changes to this Privacy Policy by posting the amended terms on the Website.

Collection of Personal Information

At Dihakitchen, we aim to provide you with a memorable experience—one that is safe, smooth, and personalized. To this end, we collect and store your personal information that you share with us from time to time. This enables us to provide you with products, features, and services that most likely meet your needs, and to provide you with a customized website experience that is safer and smoother. Dihakitchen collects only such Personal Information that we believe to be relevant to your experience with Dihakitchen and which is required to understand you or your interests.

Information we collect about you includes, but is not limited to:

• when you sign up for our newsletter
• when you enter competitions and prize draws;
• when you register with the Website, by phone or by email, or provide personal information which you complete, or which we complete at your request in-store via a store card;
• when you place an order on our Website;
• if you ask us to receive personalized online content such as targeted advertising;
• if you contact or correspond with us (for example, by phone, email or otherwise) to find out more about a product or our after-sale care and support services, to report a problem with the Website or a product or for any other reason.

With your consent, we process the following personal data which you provide when you interact with the Website and use the related services and functions. The data may include your first and surname, title, gender, birthdate (day, month & year), anniversary (day, month & year) email address, phone number, address, as well as shipping address, billing address, and any other information that you consider necessary to provide us with.

Usage of Personal Information

We may use and share non-personal data we receive or collect from you without restrictions. We use the above personal data your held about you for the following purposes:

• to carry out obligations arising from any contracts entered between you and us and to provide you with information, products and services that you request from us, i.e. to process and complete your orders and to process your payments;
• to remind you of products you have placed in your basket on the Website, but have not purchased*;
• to tailor our Website content to your needs and preferences*;
• to prevent, detect, and investigate fraud, security breaches, violations of law, and another misuse of the Website, and to enforce our Terms and Conditions, which you can find here;
• to address any enquiries, correspondence, concerns or complaints you have raised;
• for our internal operations, including data analysis, testing, research, statistical purposes and troubleshooting;
• to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about.

Sharing of Personal Information

Dihakitchen does not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operation our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also share your data with the following categories of selected third parties in accordance with this Privacy Policy:

• service providers (for example, IT services), business partners, suppliers and sub-contractors for the performance of any contract we enter into with you (such as, but not limited to, Website operations, payment services, shipments, delivery couriers, fraud investigations, bill collection, and affiliate and rewards programs);
• analytics and search engine providers that assist us in the improvement and optimisation of the Website;
• law enforcement or regulatory agencies, or authorised third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user or any third party to legal risks or liability; and
• other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your data.

Contact

If you have any questions or concerns regarding this privacy policy, feel free to contact us at contact@dihakitchen.com.